Refurbished products are devices restored to full working condition, as new, as they were either pre-owned or used as display models by the company or retailers.

Sellers and buyers refer to them with various names like “refurbed,” or “renewed”.

Yes, refurbished products are 100% functional and tested meticulously to work like new. Refurbished products will always have 100% of their parts in complete working condition, from the screen to the battery or the charger.

Well, refurbished products aren’t the same as “used” products. If any parts on a refurbished product are not up to the functional standard of a new product, they will be replaced with genuine spares. We perform more than 65+ quality checks to make sure the device is fault free and a test result is also shared to gain your trust.

No matter what, if you buy a refurbished product from Mobex, it will be 100% functional and working

Yes. Most of the refurbished devices have gone passed through maybe one or multiple hands making it prone have uncleaned surfaces. That is why refurbished phones, tablets, and computers alike need to go through an intense cleaning process.

Products are systematically cleaned to ensure they are as shiny and dust-free as new. Screens are polished, dust is removed from crevice, and all ports are checked for dirt. If needed, the internal parts of the hardware are cleaned so that you can be sure the refurbished device is entirely spotless and sanitized.

In order to claim warranty please connect with us over call on 76765 76765 or via email on care@mobex.in.

Multiple payment options like Debit Card/Credit Card/Netbanking etc. are available via our shopping platform. You can also make payment via Wallets like Paytm & PhonePe and through UPI as well.

Converting your transaction into EMI is completely dependent on your Bank and mode of payment.

Depending on the Pincode and logistics availability, the device will be delivered as quickly as possible.

Currently we do not offer such facility. You can write mail to support@mobex.in or call our contact center 7676576765 to help you

Normally the logistic companies take 24 hours to update the live status of the package. Please be rest assured, we will share timely update via SMS and email to the registered mobile number and email address.

We are sorry that our product did not meet your expectation. There is a 7 Day return or replace policy in place where the device can be returned back to us if it is in the condition as received and devoid of any damages/scratches. Our Call centre shall assist you with the return process. The refund shall be issued within 5-7 working days of device being received back in intact condition.

Refurbished devices are subject to availability and we are unable to predict their procurement. We would request you to click on the “I’m Interested” tab below the Out of Stock button and you shall be notified once it is in stock.

Your device is accompanied with a charger, a Data Cable, a Thank You card, & a SIM opener Tool.

All accessories are device compatible and may or may not be original but shall perform at best capacity.

All Mobex Refurbished devices carry a One Year Mobex Comprehensive Warranty that covers all the defects (excluding physical and/or liquid damage, cosmetic defects)

The accessories carry a 3 month warranty and it is only applicable if the accessory has no signs of trauma or damage on it.

We would request you to capture the unboxing of the package that can help in the future to raise claims. Please connect with us if the device inside the package has any sorts of damage.

All the devices sold are compatible with Indian Network carriers and Network bands.

At Mobex, all IMEI are checked for Blacklisting and all our procurement sources are very credible. We also maintain all possible records related to the purchase of the device that can be produced in the future if such case arises.

Kindly refer to the grade guidelines available on every product page in Images section.

Please do not worry. Click on Forgot My Password link at the login page and follow the steps to reset your password. We will email you with further instructions.

All available discounts and offers are provided on the Homepage for your ease. Kindly register an account with us for us to share newly release discount offers.

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