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FAQs
What are Refurbished Mobiles?
Refurbished Mobiles generally refers to a pre-owned devices that has gone through multiple quality checks and repaired (if required) and repackaged so that it for reused again.
It's not necessary that Refurbished mobiles have faults in the initial stage. Refurbished mobiles are also categorised when as handsets that were returned by customers who changed their mind within the 30-day cooling-off period after they purchased the new mobile phone. These are devices, which hadn’t been returned because they were faulty. They undergo necessary tests before they can be re-sold.
Before these refurbished mobiles are sold, all refurbished mobiles goes through 65+ quality checks to ensure that they’re in full working condition and/or upgraded to new or like-new condition phones.
Will my Refurbished Product Work like New?
Yes, refurbished products are 100% functional and tested meticulously to work like new. Refurbished products will always have 100% of their parts in complete working condition, from the screen to the battery or the charger.
Well, refurbished products aren’t the same as “used” products. If any parts on a refurbished product are not up to the functional standard of a new product, they will be replaced with genuine spares. We perform more than 65+ quality checks to make sure the device is fault free and a test result is also shared to gain your trust.
No matter what, if you buy a refurbished product from Mobex, it will be 100% functional and working
Well, refurbished products aren’t the same as “used” products. If any parts on a refurbished product are not up to the functional standard of a new product, they will be replaced with genuine spares. We perform more than 65+ quality checks to make sure the device is fault free and a test result is also shared to gain your trust.
No matter what, if you buy a refurbished product from Mobex, it will be 100% functional and working
Are the refurbished products clean and sanitised?
Yes. Most of the refurbished devices have gone passed through maybe one or multiple hands making it prone have uncleaned surfaces. That is why refurbished phones, tablets, and computers alike need to go through an intense cleaning process.
Products are systematically cleaned to ensure they are as shiny and dust-free as new. Screens are polished, dust is removed from crevice, and all ports are checked for dirt. If needed, the internal parts of the hardware are cleaned so that you can be sure the refurbished device is entirely spotless and sanitized.
Products are systematically cleaned to ensure they are as shiny and dust-free as new. Screens are polished, dust is removed from crevice, and all ports are checked for dirt. If needed, the internal parts of the hardware are cleaned so that you can be sure the refurbished device is entirely spotless and sanitized.
How do I claim the warranty?
In order to claim warranty please connect with us over call on 76765 76765 or via email on care@mobex.in.
What payment modes are available and can I convert the purchase into EMI’s?
Multiple payment options like Debit Card/Credit Card/Netbanking etc. are available via our shopping platform. You can also make payment via Wallets like Paytm & PhonePe and through UPI as well.
Converting your transaction into EMI is completely dependent on your Bank and mode of payment.
Converting your transaction into EMI is completely dependent on your Bank and mode of payment.
When will My Order be Delivered?
Depending on the Pincode and logistics availability, the device will be delivered as quickly as possible.
Can I change my delivery address after I have placed the order?
Currently we do not offer such facility. You can write mail to support@mobex.in or call our contact center 7676576765 to help you
Cannot track my order placed yesterday.
Normally the logistic companies take 24 hours to update the live status of the package. Please be rest assured, we will share timely update via SMS and email to the registered mobile number and email address.
I would like to return the device. How can I get a refund?
We are sorry that our product did not meet your expectation. There is a 7 Day replace policy in place where the device can be returned back to us if it is in the condition as received and devoid of any damages/scratches. Our Call centre shall assist you with the replacement process. There is no refund for the devices which are delivered already.
The device I want is “Out of Stock”. Can I still place an Order?
Refurbished devices are subject to availability and we are unable to predict their procurement. We would request you to click on the “I’m Interested” tab below the Out of Stock button and you shall be notified once it is in stock.
What accessories are included? Are the accessories original?
Your device is accompanied with a charger, a Data Cable, a Thank You card, & a SIM opener Tool.
All accessories are device compatible and may or may not be original but shall perform at best capacity.
All accessories are device compatible and may or may not be original but shall perform at best capacity.
Does the product have company warranty?
All Mobex Refurbished devices carry a One Year Mobex Comprehensive Warranty that covers all the defects (excluding physical and/or liquid damage, cosmetic defects)
How much warranty does the accessories have?
The accessories carry a 3 month warranty and it is only applicable if the accessory has no signs of trauma or damage on it.
Have received the package today but the package is damaged. Should I open it?
We would request you to capture the unboxing of the package that can help in the future to raise claims. Please connect with us if the device inside the package has any sorts of damage.
Are the device sold by Mobex Indian or Imported?
All the devices sold are compatible with Indian Network carriers and Network bands.
What if the device ordered by me was previously stolen?
At Mobex, all IMEI are checked for Blacklisting and all our procurement sources are very credible. We also maintain all possible records related to the purchase of the device that can be produced in the future if such case arises.
What is the difference between “Superb” and “Good” condition devices?
Kindly refer to the grade guidelines available on every product page in Images section.
I have forgotten my Password. How do I change it?
Please do not worry. Click on Forgot My Password link at the login page and follow the steps to reset your password. We will email you with further instructions.
Are there any ongoing discount/offers?
All available discounts and offers are provided on the Homepage for your ease. Kindly register an account with us for us to share newly release discount offers.
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